Help Desk Specialist

Job Overview

Our client in the Greenwich area of CT has an excellent opportunity for a Help Desk Specialist!

 

Responsibilities:

  • Deploy PCs, laptops, thin clients, monitors and other.
  • Provide onsite and remote assistance to users via phone, email and remote control software.
  • Track AD / Email / System user account creation, changes and deletions and password resets for users.
  • Log and track calls using the Ticketing System, maintain approval history records and document problem resolutions.
  • Develop an End-User Computing (EUC) knowledge management database.
  • Provide basic user support and configuration of Avaya phones and video conferencing & presentation applications such as WebEx, Skype, etc.
  • Provide basic support on Apple / Android tablets and smart phones as it relates to business.
  • Perform hardware & software inventory and produce management reports.
  • Provide new hires with required technologies and perform IT onboarding processes.
  • Provide non-technical assistance on an ad-hoc basis (e.g., procurement of IT equipment and supplies, and providing other office service equipment).
  • As a local US help desk liaison in the global Windows infrastructure team, interact with Windows Engineering personnel in other domestic and international offices.

 

Requirements:

  • Technical knowledge of Windows 7 & 10 operating systems.
  • Technical knowledge of Windows Active Directory & Group Policy.
  • Technical knowledge of the Microsoft Office application suite. (Proficiency with MS Excel highly desired.)
  • Familiarity with native and third-party Windows Remote Control tools.
  • Familiarity with command-line tools and batch processing.
  • Strong customer service and professional client-facing skills.
  • Ability to communicate clearly and concisely on the phone and in person.
  • Advanced IT troubleshooting and multi-tasking skills.
  • Strong time management and organizational skills and ability to meet project deadlines.
  • Ability to work autonomously and as part of the global Windows team.
  • Excellent skills in identifying and diagnosing technical problems, escalating and routing issues, recommending and implementing solutions to correct repetitive common issues.
  • Ability to professionally communicate with Infrastructure staff and maintain strong working relationships with other IT functions to ensure problem resolution and ticket tracking.
  • A minimum of 1-3 years of desired experience in a global financial organization (e.g., Investment Management, Banking, Financial Technology Services).
  • The key competencies include intermediate knowledge of Windows and networking technologies with a strong motivation to advance your skills. You need to have patience with those who are less technically savvy, and ability to function in a fast-paced business environment with a high sense of urgency. Additional requirements for this role are reliability, dependability and willingness to go above and beyond the call of duty in assisting end-users and resolving their technical issues.
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