IT Change Control Administrator

Job Overview
Our client in NYC has an excellent 6 months contracting opportunity for an IT Change Control Administrator!


  • Primary point of contact for ALL Change Management and Change Control policy / process / procedures.
  • Experience with key management reporting of IT Service Management (ITSM) Processes and Individual KPI’s and Metrics.
  • Running and optimizing the Change Advisory Board (CAB).
  • Experience on Assessment of Change Proposals RFC.
  • Track and report on production change issues and perform Root Cause Analysis (RCA).
  • Creates thorough and accurate documentation for ITIL/ITSM change management processes
  • Subject matter expertise related to Service Now processes including; Incident, Problem, Change, Service Request, Configuration, Knowledge, and Service Level Management.
  • Knowledge of ITSM change management principles, methodologies and tools.
  • Contribute to the continual improvement of Global Delivery and Practice business processes as well as the maturing of the ITSM practice portfolio, capabilities, expertise and best practices.
  • Communicate, liaise & conduct organizational change management with various departments and levels in the organization to facilitate implementation of new or improved process changes – verbally and/or through written documentation.
  • Assess the change management impact up/down stream throughout IT production systems.
  • Build Trust and Establish Thought Leadership through Publication Activities: Knowledge Articles, White Papers, Wiki, Community, Blogs, Templates, Capability Content, etc.
  • Review Assessment and Implementation of Emergency Changes.
  • Responsible for ALL internal and external change management’s Audit requirements.
  • Apply a structured methodology and lead firm’s change management activities.
  • Reviewing and mitigating process issues that impact change management request flow.
  • Conduct change impact analyses, assess readiness, manage business stakeholders and Support communication efforts.
  • Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan.
  • Identify and manage anticipated resistance and prepare risk mitigation tactics.
  • Support the design, development, delivery and management of firm wide IT change management communications.
  • Define and measure IT success metrics and monitor change progress.
  • Support IT change management process at the global organizational level.



  • Five to ten years of related experience.
  • ITIL V2 or V3 Foundations Practitioner and Service Now Certification strongly preferred.
  • Service Now platform experience strongly preferred.
  • Ability to clearly articulate IT messages to a variety of audiences with a holistic approach.
  • Ability to influence others and move toward a common vision or goal.
  • Ability to establish and maintain strong relationship.
  • Flexible and adaptable; able to work in ambiguous situations. Resilient and tenacious with a propensity to persevere.
  • Must be a team player and able to work collaboratively with and through others.
  • Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity.
  • Acute business acumen and understanding of organizational issues and challenges.
  • Familiarity with project management approaches, tools and phases of the project lifecycle is desired.
  • Experience with large-scale IT organizational change management efforts.
  • Exceptional communication skills, both written and verbal.
  • ITIL V2 or V3 Foundations Practitioner or Service Manager Certification preferred.
Job Detail
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