IT Support Analyst

Job Overview

Our client in the Red Bank area of NJ has an excellent part-time 6 month right-to-hire contracting opportunity for an IT Support Analyst! 

 

Monday, Wednesday, Friday from 8:30 AM – 5 PM.  If the position goes fulltime, it will go to 5 days a week.  

 

Responsibilities:

  • Act as initial point of contact for the firm Information Technology Team, receiving incoming request for IT Support.
  • Gather and log incoming support request, resolution, status and follow-up information into support tracking system.
  • Provide first and second level support to troubleshoot and resolve issues.
  • Coordinate with and escalates issues to the next level of support personnel as appropriate.
  • Assist in inventory and tracking of hardware and software assets.
  • Use standardized procedures, prepare IT equipment for issue, to include configuration and installation of operating system/software image.
  • Utilize remote management tools to assist users and resolve issues.
  • Hardware: Printers, Scanners, Peripherals, etc.
  • Software: System Software (Windows 7, Windows 10).
  • Firm Applications: Caseware, GoFileRoom, etc.
  • Common off the shelf (COTS) applications (MS Office 2010/2016, Adobe Acrobate, etc.).
  • Connectivity: Network access (User Accounts, Email, Internet and LAN), Remote Access clients (Virtual Private Network – VPN).
  • Video/Audio conferencing.
  • Mobile communication devices (Blackberry, Smartphones).

 

Requirements:

  • Possession of CompTIA A+, Network+, or Microsoft certifications.
  • 3+ years of IT support experience in a Microsoft environment.
  • 2 or 4 year degree in Computer Science or Information Systems preferred.
  • Knowledge of installation and maintenance of Windows 7 operation systems.
  • Basic understanding of Local Area Networking (LAN) and TCP/IP concepts, specifically within a Microsoft Networking infrastructure.
  • Understand basic Information Technology security concepts (Antivirus, Spam blockers, etc.).
  • Familiarity with Microsoft Office 2010/2016 suite (Word, Excel, Outlook, PowerPoint).
  • Understanding of ServiceNow or similar ITSM tools.
  • Ability to manage support tickets, ensuring timely updates and resolution.
  • Ability to apply critical thinking and a methodical approach to problem identification and resolution.
Job Detail
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