Mainframe Development & Support Director

Job Overview

Our client in the Jersey City area of NJ has an excellent opportunity for a Mainframe Development & Support Director! 


*This can be a work from home opportunity, but you should be able to make weekly trips into New York City or Long Island.  Both are commutable by train.  There also may be some occasional travel on the East Coast.*



  • Work together with the Product Architects to plan and execute projects, define the product vision and ensure that teams have appropriate product and technical specifications, direction, and resources to deliver products effectively by establishing realistic estimates for timelines while ensuring that projects remain on target to meet deadlines.
  • Demonstrate leadership abilities to our clients with the deployment of software upgrades, enhancements and fixes that are coordinated based on release schedules.
  • Provide a software development plan that meets the future needs of our clients and markets, based on the latest technology and evolve the existing software as needed.
  • Help developers resolve both technical problems and human resource issues.
  • Monitor & manage individual employees’ performance.
  • Provide leadership and guidance to coach, motivate and lead team members to their optimum performance levels and career development.
  • Direct and manage the Customer Support team. Carry out managerial responsibilities in accordance with the Company’s policies.  Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.
  • Manage the Customer Support problem-resolution process to ensure that Customer issues are identified, documented, and presented to Development in a timely, efficient, and “customer-friendly” manner.
  • Continually analyze, enhance, and implement improvements to the entire Customer Support process.
  • Work with customer support to ensure effective and timely resolution of support issues.
  • Report to Senior Management on the progress of the development team and key metrics for the customer support group.



  • Minimum of 5 years of management / leadership experience in a software development organization is required.
  • Must have at least 7 years of experience working through the design, development, release cycle, and delivering products to the market.
  • Recent experience / knowledge of both z/OS mainframe and web-based software development projects.
  • At least 3 years’ experience working with end users/customers to deliver technology solutions.
  • Bachelor’s Degree in Computer Science or related field or equivalent.
  • A record of successful delivery of software applications as an individual, team leader and/or development manager.
  • Strong understanding of the software development lifecycle.
  • Strong written and verbal communication skills.
  • Strong leadership, project management skills, time management and problem solving skills.
  • Understanding of relational databases.
  • Willingness to dive into software environments and technical issues.
  • Consistently communicates high levels of professionalism in appearance and work habits.
Job Detail
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