Office 365 Technical Support Specialist

Job Overview
Our client in NYC has an excellent 3 month (with the potential to go over a year) contracting opportunity for an Office 365 Technical Support Specialist!
 

Responsibilities:

  • Help improve employee mobility, productivity, teamwork and security demonstrating your experience in application support for Office 365 solutions.
  • Help technical and non-technical clients engage with often complex information.
  • Strong technical ability in identifying, analyzing and resolving client problems and concerns associated with office automation, equipment, hardware, and software, to the client’s satisfaction.
  • Provide system-level support of multi-user operations systems, hardware and software tools, including installation, configuration, maintenance and support of these systems.
  • Work with IT Global Services Manager and IT staff to prioritize, escalate and manage open incidents based on priority and resource availability.
  • Create / document helpdesk tickets for all reports of information systems problems including system unavailability, unacceptable response time, unauthorized access, missing files, and virus infections.
  • The ability to independently follow existing processes and procedures.
  • Immediately notify the IT Global Services Manager if an information security incident meets the escalation criteria established by the team.
  • Document relevant technical information.
  • Assist with Infrastructure team with local hardware if needed.
  • Provide user side support for System Administrators.
  • Responsible for initiating and monitoring service calls with external vendors through to completion.
  • Foster cooperation among team members including assisting with high priority calls or peak workload.
  • Ability to work extended hours/weekends and Holidays as needed.
  • Available for early morning and evening Helpdesk coverage as assigned.

 

Requirements:

  • 5+ years of experience in application support for Office 365 solutions, Active Directory/Azure Domain, Group Polices, MDM, Desktop Security (Bit locker / McAfee / Other), Virtual Desktops (VMware/ Citrix).
  • 3+ years working in Office 365 and deploying / supporting a large-scale enterprise. Intune, OneDrive, Exchange Online, Skype / Teams.
  • 3+ years of experience managing Microsoft OS & MAC OS image, deployment, and updates. Office 365 AD Account Administration, Group Policies, Desktop deployment / Software Inventory tools such as PDQ / SCCM.
  • Expert technical knowledge of PC Operating Systems including Window 10 & Mac OS and IOS.
  • 3+ years of experience managing PC procurement, deployment, and remote management of users / equipment. Atlassian Jira Service Desk experience preferred.
  • Auditing tools such as Netwrix.
  • Cloud File Sharing products such as OneDrive / Box and Druva for backup.
  • Unified Communication platforms such as Microsoft Teams, Avaya, Polycom, and Cisco.
Job Detail
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