PC / Helpdesk Specialist

Job Overview

Our client in NYC has an excellent opportunity for a PC / Helpdesk Specialist! 

 

Responsibilities:

  • Grant user access.
  • Help staff acclimate to the network.
  • Connect remote access.
  • Filter Help Desk tickets / walkups and calls, and update resolutions to issues.
  • Provide basic support and troubleshooting, such as password resets, printer configurations, break / fix instructions.
  • Ticket routing and escalation to Level 2 and Level 3 support.

 

Requirements:

  • Solid working knowledge of Windows operating systems. Specifically Windows 7/10 and Windows Server Operating Systems.
  • Competency using Word, Excel, Access, Skype and other Office applications.
  • Team support focus.
  • Able to work independently.
  • Strong troubleshooting skills.
  • Attention to detail.
  • Great communication skills (verbal and written).
  • A+ or MCP Certifications are a plus.
Job Detail
Shortlist Never pay anyone for job application test or interview.