Point of Sale (POS) Application Manager

Job Overview

Our client in the Old Bridge area of NJ has an excellent opportunity for a Point of Sale (POS) Application Manager!

 

Responsibilities:

  • Oversees a small team of specialists to ensure all tasks and projects are completed timely.
  • Maintains Vendor relationship with store POS related vendors.
  • Ensures stores POS are compliant
  • Manages new store onboarding process.
  • Identifies and performs specific required setup within co-op applications needed for data loads and integration with multiple store point of sale systems.
  • Advises and assists store personnel with specific point of sale setup needed to accept data integration from co-op application solutions.
  • Advises and assists store personnel with specific point of sale personalization needed to deliver expected customer limits, overrides, discounts, offers, etc.
  • Advises and assists stores with the implementation of new hardware devices such as registers, pin pads, scales, back office workstations, handheld or mobile devices.
  • Provides Level 2 support services to all member stores as defined within Level 1 Help Desk procedures. In addition, to following defined escalation procedures to Level 3 and Senior Level management based upon ticket priority and estimated resolution time parameters.
  • Assist Enterprise Application group in collecting demand requests from stores, gathering detail requirements, advocating on behalf of stores within prioritization within project portfolio. In addition to, acting as a liaison between stores and application group throughout the SDLC.
  • Responsible for monitoring and taking necessary corrective action for any data integration between co-op systems and retail store applications.
  • Participates and executes required QA Testing Acceptance for all system changes that impact store operations. In addition, to coordinated extended User Acceptance Testing as needed by a representative sample of store personnel before implementation.
  • Designs communications and/or training determined to be required for any release of new or changed functionality directly impacting any store member.
  • Evaluates opportunities for providing improved efficiency, ease of use, and/or new capabilities desired by store members.
  • Establishes or governs common processes as prescribed by co-op to enable effective delivery of services to store membership.
  • Identifies tasks to be performed by IT Field team to assist stores with requests, training, and/or evaluations on-site during store visits.
  • Assists store members with issue or request resolution with point of sale vendor or service providers when possible.

 

Requirements:

  • Bachelor’s Degree in technology or business related field.
  • 5 or more years of experience with Point of Sale Technology.
  • 3 or more examples of full implementations of Point of Sale Solutions in a Retail environment.
  • SAP S/4, PI experience.
  • Demonstrated ability to gather business requirements and document for application development clearly and concisely.
  • Expert understanding of the integration of Store Organization, Item, Pricing, and Customer / Shopper data into Point of Sale.
  • Familiar with providing second level support to Store users as part of Service Management, understanding of ITIL standards a plus.
  • Ability to work independently and self-direct the appropriate priorities in a fast-paced environment of multi-tasking.
  • Knowledge of all phase of SDLC and full lifecycle implementations.
  • Demonstrated experience with creating detailed testing scenarios and scripting to be performed to ensure quality implementations.
  • Excellent written and verbal communication skills to effectively interact with store members and colleagues, multi-lingual a plus.
  • Demonstrated ability to diagnose incident root cause and take corrective action to resolve in addition to preventative measures in the future.
  • Experience in setup and maintenance of customer loyalty solutions.
  • Supervise, train, or evaluate team members as need to ensure a high level of performance and productivity within the team.
Job Detail
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