Sr. UPS (Uninterruptible Power Supply) Technical Support Engineer

Job Overview

Our client in the Dallas area of TX has an excellent opportunity for a Sr. UPS (Uninterruptible Power Supply) Technical Support Engineer!

Responsibilities: 

• Provide technical expertise and resolution for Schneider, Vertiv, Eaton, Mitsubishi, and Toshiba UPS systems.
• Provide technical support to field service technician/engineers and customers during break downs and repairs to resolve the issues.
• Document tech support calls and parts research.
• Provide on-site Technical Assistance as and when required.
• Create method of operating procedures (MOP) for major repairs.
• Lead in customer meetings and teleconferences as required.
• Lead root cause investigations for critical sites.
• Back-up other tech support engineers as escalation point-of-contact as requested.
• On call for afterhours support.
• Develop service tips and parts replacement bulletin.
• Participate in MTTR (mean time to repair) and MTBF (mean time between failures) meetings.
• Participate in tools and test equipment evaluation program.
• Participate in training development with the training manager.
• Attend new product and self-development training classes.
• Maintain familiarity with new products that may affect unit operation.

Requirements:

• 6 – 10 years of experience from UPS industry
• Minimum 4 years in technical support or equivalent experience, including two years’ field service experience.
• Fundamental background/experience in Microsoft applications.
• Technical knowledge of the company’s power products and services required.
• Ability to read schematics.
• Ability to test and analyze circuits and components.
• Ability to use oscilloscopes, meggers, and other test equipment.
• Ability to lift UPS parts and assemblies.
• Ability to work and multi-task in a fast-paced environment.
• Ability to work without direct supervision.
• Technical expertise in critical power systems operation and maintenance.
• Proficient in customer relations management practices.
• Functional knowledge of small enterprise accounting practices.
• Proficient in organizational file management.
• Expert-level technical writing and editing preferred.
• Valid driver’s license required.