Technical Support / Helpdesk Specialist

Job Overview
Our client in the Hempstead area of NY has an excellent 6 – 9 months right to hire contracting opportunity for a Technical Support / Helpdesk Specialist!

 

Responsibilities:

  • Ticket Queue Management.
  • Provide support to deal with and respond to end user technical problems and follow through to resolution.
  • Responsible for hardware support, assisting with deployment/imaging and user configurations, onboarding/offboarding users, equipment moves and installations, mobile device support, as well as setting up audio/video meetings in conference rooms.
  • Participate in internal projects as assigned.

 

Requirements:

  • Excellent oral and written communication, organizational, time management and interpersonal skills a must.
  • Must be able to work as part of a team, as well as independently.
  • Minimum of 2 years’ experience with Windows 10/Office 365.
  • Familiarity or experience with legal applications, document management, financial applications, review platforms, or equivalent systems would be an asset.
  • Analytical and problem-solving skills necessary to troubleshoot and provide end user support.

 

Job Detail
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