Windows – VOIP Technical Support Technician

Job Overview

Our client has an excellent WORK FROM HOME opportunity for a Windows – VOIP Technical Support Technician in the Charlotte, NC area!

Responsibilities:
•Remote troubleshooting through any web or modem based application.
•Working in the product call center, opening and managing service tickets, identifying or confirming administrative issues or technical issues.
•Exploring and/or isolating hardware issues with field resources.
•Downloading and interpreting log files; researching and determining resolution course of action and which modules are affected.
•Performing the following on-site functions: Hardware replacement, performing the work at the customer’s site; System troubleshooting and installation of our products, as well as answering all technical and product related questions concerning the product line.
•Managing customer relationships.
•Providing “On-Call” after hours technical support on a rotational basis

Requirements:
•2-3 years similar remote/on-site technical customer support experience.
•Network management of workstations, back office equipment (LAN/WAN) and/or telephone system maintenance.
•Hands on troubleshooting and repair of software systems, telephone network interface equipment and workstation OS.
•Strong understanding of Microsoft Windows.
•Knowledge of telephony, PBX, CTI and data network environments.
•Strong communication (written and oral) and organizational skills.
•Exceptional customer service orientation.
•Must be good with people and pressure situations.
•High motivation & ability to work in a fast-paced environment.
•LOCAL TRAVEL IN THE CHARLOTTE, NC AREA.

Job Detail
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