Uninterruptible Power Supply (UPS) Field Technician

Our client has immediate needs for Uninterruptible Power Supply (UPS) Field Technicians to service the greater Wixom, MI area! 

Responsibilities:

• Primary responsibility will be to perform troubleshooting, repairs of UPS systems, inverters, rectifiers, regulators, and associates AC and DC electrical systems.
• Complete test reports for Company and Customer standards and timelines.
• Report all customer experienced load losses to assigned manager as soon as possible.
• Be prepared to respond promptly and professionally to emergency calls (including weekend and Holidays).
• Communicate to customer as customer requests / requires, activities, project status, and action plans.
• Communicate with Project Manager, Manager, or other designee for effective problem resolution and transfer of pertinent information on jobs in process and completed.
• Demonstrate a continual effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively with other departments to provide a quality and seamless operation.
• Maintain strong client relationships, prepare project estimates, expand project work scopes, and assist in negotiating extra charges.
• Ability to walk through customers’ sites, inspect problem(s) & report problem(s) to Sales and Project Management.
• Help manage the on-going schedule and travel planning to facilitate timely response to customers.
• Work may require flexible hours, weekends, holidays, and night work. Must be available for out-of-town work.
• Mentor and train Field Techs as directed.
• Work with members of a team to effectively complete work assignment. Receive information from team members and/or leadership regarding customer needs and product requirements and utilize this information to effectively complete jobs.
• Maintain a neat and orderly work area; Observe all company, local, and federal safety rules, location and company best practices, and company policies and procedures.
• Work with assigned manager and sales team members to expand and grow all service offerings.
• Observe all safety rules and Best Practices; Follow all company policies and procedures.
• Other duties as assigned.

Requirements:

• High School Diploma/GED and a minimum of 5 years related experience.
• Knowledge of various safety standards such as OSHA and any state safety standards.
• Knowledge of industry standards such as OSHA, IEEE, and NFPA.
• Thorough understanding of heavy industrial, utility, large commercial, renewable energy, and ability to troubleshoot complex business issues.
• Proven mechanical skills and/or experience with different types of battery replacements. Low and high voltage equipment (requirement varies on location) a plus.
• Must have DC Power knowledge. Experienced performing power plant battery replacements and VRLA battery replacements, working with wet cell batteries.
• Able to effectively problem solve.
• Basic computer skills for data entry, looking up information, and/or creating reports.
• Able to communicate oral and written communication skills; follow directions-written direction, oral direction, reading work orders and/or specs as assigned; work in a team environment and communicate with team, various departments, and/or Customers as business needs dictate.
• Customer Focused-able to meet deadlines, work on multiple projects, and produce quality work.
• For positions that utilize a company vehicle, you will be required to have a valid driver’s license; CDL license a plus.