Job Overview Our client in the Paramus area of NJ has an excellent opportunity for a Microsoft Dynamics 365 Sales (CRM) Enterprise Applications Support Analyst! Responsibilities: Provide first and second-level support for enterprise applications, including troubleshooting, issue resolution, and escalation management. Execute successful onboarding and offboarding activities for the various cloud-based applications. Collaborate with internal stakeholders and external vendors to identify, prioritize, and resolve application-related issues and enhancement requests. Perform routine maintenance tasks, including software updates, patches, and configuration changes, to ensure the stability and security of enterprise applications. Work with the Development team to complete some of the small to mid-sized enhancements request. Develop and maintain documentation, including user guides, knowledge base articles, and standard operating procedures, to facilitate effective support and training. Participate in the testing and deployment of new software releases and enhancements, ensuring compatibility and reliability across the enterprise application environment. Monitor application performance and system health, proactively identifying and addressing potential issues to minimize downtime and maximize efficiency. Contribute to continuous improvement initiatives, recommending and implementing process enhancements and automation to streamline support operations. Provide training and guidance to end-users, empowering them to effectively utilize enterprise applications and resolve common issues independently. Requirements: 2+ years of experience in cloud-based SaaS applications. 1+ year experience with Microsoft Dynamics 365 for sales (CRM). Proficiency in troubleshooting technical issues and conducting root cause analysis. Worked with End Users to help solve their issues. Bachelor’s degree in Computer Science, Engineering, Information Systems, Business or related discipline is required. Job Detail Shortlist Apply Now Apply with Linkedin Never pay anyone for job application test or interview. Related Jobs (10) Asterisk PBX Developer Full Time Business Continuity / Disaster Recovery Operational Resilience Analyst Full Time IT Systems Operations Manager Full Time PMO Project Manager Full Time EDI / ERP Specialist Full Time SAP Procure-to-Pay (PTP) Systems Analyst Full Time System Administrator Full Time SAP BODS (Business Objects Data Services) Specialist Full Time Lead .Net Full-Stack Developer / Engineer Full Time Sr. SQL Programmer Analyst Full Time Contact You accepts our Terms and Conditions
