Supervisor, Operations – Settlements

Job Overview

Our client in the Newark area of NJ has an excellent opportunity for a Supervisor, Operations – Settlements!  You are expected to be in the office two or three days a week. 

Responsibilities:

• Support Settlement functions and related processes such as Buy-Ins, Prime Broker and Vault.
• Facilitate development of Settlement tools.
• Participate in onboarding new clients onto product suite such as ‘Brokerage Processing Services’ (BPS) for equity trade settlement and ‘Impact’ for Fixed Income trade settlement.
• Conduct internal and external training programs on products such as GFW, BPS, Impact, BuyIns System and Universal Dashboard that are heavily used within the Settlements department.
• Address daily operational escalations from clients as a result of system or human error and resolve them in a timely manner. Also communicate the issue, solution, and plan of action for future avoidance in a timely manner to both the internal and external parties.
• Limit market exposure for clients by monitoring unsettled trades with high Mark to Market (MTM) exposure and by monitoring suspense account activities.
• Identify and implement Robotic Process Automation (RPA) on processes within the Settlements area to deliver value-add services to the clientele.
• Perform quality controls by ensuring Written Supervisory Procedures (WSP) are adhered to by the group.
• Develop and maintain Standard Operating Procedures (SOP) for training purposes, for reference during critical issues and for seamless operations.
• Coordinate and communicate with support functions such as HR, IT and Finance for system related, project related and team related functions.

Requirements:

• 3+ years of experience supporting Settlement functions.
• 1+ years of supervisory experience.
• Experience in client support (overseeing process and escalations).
• Financial industry back-office operations required.
• Experience on-boarding new clients is preferred.
• Strong verbal and written communication skills.
• Bachelor’s degree or equivalent.