Job Overview Our client in New York City has an excellent CONTRACT-TO-HIRE opportunity for a Technical Support Specialist! You are expected to be in the office five days a week. Responsibilities: Provide top-tier customer service and technical support in person and through the Help Desk by responding to, following up on, and resolving user requests promptly. Maintain and manage network devices, hardware, computers, and the VOIP phone system, ensuring systems are updated and configured properly. Develop and refine IT processes and procedures to enhance the company’s knowledge base and improve efficiency. Oversee IT aspects of employee onboarding, including system setups, access configurations, and application-based support. Support Mergers & Acquisitions (M&A) IT integrations, including email setups, phone systems, and equipment configurations. Remain adaptable and flexible to evolving IT projects, responsibilities, and business needs. Ensure compliance with quarterly KPIs, including: First response time to tickets: <90 minutes; Completion of tickets within SLA timeframe: 94%; Quarterly audits of logins/users in IT systems; On-time completion of M&A responsibilities: 90%. Qualifications: Bachelor’s degree in IT or a related field (relevant experience considered). 3-5 years of experience in a Help Desk or technical support role. Availability for in-office support 4-5 days per week. Strong customer service and communication skills, with a team-oriented mindset. Proficiency in technical troubleshooting and attention to detail. Microsoft Office Suite (Outlook, Teams, Excel, Word, PowerPoint). O365 Admin portal, SharePoint, Azure, and process documentation Network troubleshooting (experience with Fortinet preferred). Windows OS, macOS, Android OS, and iOS. Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Job Detail Shortlist Apply Now Apply with Linkedin Never pay anyone for job application test or interview. Related Jobs (9) Asterisk PBX Developer Full Time Business Continuity / Disaster Recovery Operational Resilience Analyst Full Time IT Systems Operations Manager Full Time PMO Project Manager Full Time EDI / ERP Specialist Full Time SAP Procure-to-Pay (PTP) Systems Analyst Full Time System Administrator Full Time Microsoft Dynamics 365 Sales (CRM) Enterprise Applications Support Analyst Full Time SAP BODS (Business Objects Data Services) Specialist Full Time Contact You accepts our Terms and Conditions
