Microsoft Dynamics 365 Sales (CRM) Enterprise Applications Support Analyst

Job Overview

Our client in the Paramus area of NJ has an excellent opportunity for a Microsoft Dynamics 365 Sales (CRM) Enterprise Applications Support Analyst!



  • Provide first and second-level support for enterprise applications, including troubleshooting, issue resolution, and escalation management.
  • Execute successful onboarding and offboarding activities for the various cloud-based applications.
  • Collaborate with internal stakeholders and external vendors to identify, prioritize, and resolve application-related issues and enhancement requests.
  • Perform routine maintenance tasks, including software updates, patches, and configuration changes, to ensure the stability and security of enterprise applications.
  • Work with the Development team to complete some of the small to mid-sized enhancements request.
  • Develop and maintain documentation, including user guides, knowledge base articles, and standard operating procedures, to facilitate effective support and training.
  • Participate in the testing and deployment of new software releases and enhancements, ensuring compatibility and reliability across the enterprise application environment.
  • Monitor application performance and system health, proactively identifying and addressing potential issues to minimize downtime and maximize efficiency.
  • Contribute to continuous improvement initiatives, recommending and implementing process enhancements and automation to streamline support operations.
  • Provide training and guidance to end-users, empowering them to effectively utilize enterprise applications and resolve common issues independently.



  • 2+ years of experience in cloud-based SaaS applications.
  • 1+ year experience with Microsoft Dynamics 365 for sales (CRM).
  • Proficiency in troubleshooting technical issues and conducting root cause analysis.
  • Worked with End Users to help solve their issues.
  • Bachelor’s degree in Computer Science, Engineering, Information Systems, Business or related discipline is required.
Job Detail
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