IT Support Technician

Our client in the Whippany area of NJ has an excellent HYBRID opportunity for an IT Support Technician!

Responsibilities:

Take user inquiries and troubleshooting/managing hardware, software, or network problems.
Respond to users in a timely manner and escalating more difficult problems to senior team members.
Assist in installing, maintaining, and supporting all US workstations / laptops as directed by senior management.
Carry out operations reliably in accordance with the agreed schedule to ensure integrity, security and reliability of IT environment is upheld.
Assist the vendor management team to assess cyber security risks.
Administer and maintain end user accounts, permissions, and access rights.
Assist in maintaining and supporting inventory of IT hardware.
Demonstrate a can-do attitude, ability to innovate and show own initiative to improve IT services.
Assist employees with audio visual related equipment for meetings.
Keep Data Center, IDF rooms and support area neat and organized.
Order computer equipment and supplies at the direction of senior management.
Utilize in-house database to create and/or update Purchase Orders.

Requirements:

Minimum 1 year of customer service experience.
Minimum 1 year Supporting Microsoft Technologies.
Advanced knowledge of Microsoft Office 2016 Suite or Office 365.
Exceptional oral and written communication skills with demonstrated listening and questioning skills.
Experience working with Windows 10.
Experience working with Windows Server and/or Azure would be advantageous.
Ability to lift up to 25 lbs. when necessary.
10% travel to domestic / international locations is necessary.
Willing to work off-hours and weekends when required for projects or emergency support.

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